talabat Privacy Policy

This privacy policy applies to all members who use the talabat website and mobile app. When you create an account on talabat, make a deposit, play games, or use our services in any way, you are considered to have accepted the terms of this policy.

Our goal is to handle your information with full transparency and to respect your privacy. If you want to know more about the terms of service, please read the Terms and Conditions page, which contains complete information on membership and services.

talabat collects the following types of information as needed to provide its services:

2.1 Registration Information

When you create an account on talabat, we collect your name, date of birth, mobile number, email address, and password. This information is essential for managing your account.

2.2 Identity Verification Information (KYC)

To keep financial transactions secure and to prevent fraudulent activity, we may collect your national ID card or passport details. This verification process applies only in specific circumstances.

2.3 Financial Transaction Information

We keep records of deposits and withdrawals made through bKash, Nagad, Rocket, Upay, or bank transfer. This includes the transaction amount, date, and method.

2.4 Technical and Usage Information

Your device type, operating system, browser, IP address, and the time spent on each page of the site are logged automatically. This information is used to improve site performance and ensure security.

2.5 Cookies and Tracking

Our site uses cookies, which improve your browsing experience and help remember your login details. You can disable cookies by changing your browser settings, though this may limit some features.

talabat uses collected information only for the following legitimate purposes:

• For creating, managing, and verifying accounts
• For completing deposits, withdrawals, and other financial transactions
• For providing VIP membership and cashback benefits
• For sending information about bonuses, promotions, and offers (only with your consent)
• For detecting and preventing fraudulent activity
• For providing customer support and resolving issues
• For technical improvements to the site and enhancing user experience
• For meeting legal obligations

Selling or commercially sharing your personal information is against our policy. However, limited information may be shared with certain trusted third parties as needed to provide services:

4.1 Payment Processors

Financial information required to complete transactions through bKash, Nagad, Rocket, and Upay, and to process bank transfers, is sent to the relevant payment gateways. These partners follow their own privacy policies.

4.2 Technology and Game Providers

To run game services, platforms from game developers including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe are used. Only the minimum information necessary to operate these services is shared.

4.3 Legal Reasons

It is our obligation to disclose information in the case of a court order, government directive, or legal requirement. Outside of such circumstances, no information will be disclosed to any third party.

talabat uses SSL encryption technology to keep your information secure. Data stored on servers is held in encrypted form, and multiple layers of security are in place to prevent unauthorized access.

We retain your information for as long as your account is active. Even after an account is closed, some information may be retained for a defined period as required by law.

However, it is not possible to guarantee complete security for data transmitted over the internet. It is therefore your own responsibility to keep your password private and to end your session after logging in from an unfamiliar device.

You have the following rights regarding your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can request that incorrect information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (except where required by law).
• Right to Restrict Processing: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request your information in a structured format.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team directly via live chat or email.

talabat strictly does not serve anyone under the age of 21. We do not knowingly collect or store any information from minors. Age is verified during registration, and we reserve the right to cancel any account belonging to someone under 21.

To learn more about responsible behaviour, read our Responsible Gaming Policy, which covers safe gaming habits and ways to self-regulate in detail.

Our servers and technology partners may be located in various countries. If your information is processed outside Bangladesh, we ensure that such processing meets appropriate security standards.

We have data protection agreements with all our technology partners, and they are required to comply with every security standard.

If you give consent for marketing communications when creating your account, we will inform you about bonus offers, promotions, and new games by SMS or email. You can withdraw this consent at any time — from your account settings or by contacting our support team directly.

Withdrawing consent will not stop necessary account-related communications (transaction confirmations, security alerts).

We may update this privacy policy from time to time. For significant changes, we will notify you by email or through the site. Check this page regularly to stay up to date with the latest policy.

If you have any questions about this privacy policy or any requests regarding your data, contact us via live chat on the site or by email at: [email protected]

To learn more about our services, values, and operations, read our About Us page.